Refund policy

Blank Garments
We hope every customer loves their purchase, but unfortunately that's not always the case. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with proof of purchase.

To start a return, you can contact us at hello@cleanteefactory.com. Items sent back to us without first requesting a return will not be accepted. Once we've approved the return, please ship it to the following location:

CLEAN TEE FACTORY
3916 N Potsdam Avenue #667
Sioux Falls, SD 57104

Once we receive the merchandise and confirm its condition we will process the refund.

Custom Garments
Custom printed garments are not eligible for return or refund unless there are material faults with the printing of the artwork or the garment itself such as holes or manufacturing errors.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cleanteefactory.com.